CMA Study Group

Prometric appointment cancelled

  • 1.  Prometric appointment cancelled

    Posted 04-27-2020 06:47 PM
    Hi ,
     Today, I received an email from Prometric stating that my upcoming appointment has been cancelled. 
    I had scheduled my exam for 06 June 2020.
    Not sure what I should do next.. 
    Please advise.


  • 2.  RE: Prometric appointment cancelled

    Posted 04-28-2020 01:27 AM
    Dear Anna,

    Where did you took the appointment at? You can call them directly and also mail to IMA
    on ima@....

    Anyway, window is open till July end and again from August 1 to Oct 31st. Changing fee is waivedoff too. Nothing to worry.



    Anoop Paliyath
    Mustafa Sultan Ent

  • 3.  RE: Prometric appointment cancelled

    Posted 04-28-2020 06:39 AM

    Hi Anna,

    I received the same email, and I was scheduled to take the exam on June 12th. I went on the website, it mentioned that there will be a follow up email to address how and when you can reschedule. 

    it was a poor execution from the Prometric's side by just sending out a cancellation email without giving any solution. I panicked just like thousands of others. 

    If you don't hear back within the next week, try calling again. I believe You even have the option for canceling your test and getting a full refund.

    Good luck.

    Jobin Thomas
    Warwick PA
    United States

  • 4.  RE: Prometric appointment cancelled

    Posted 04-28-2020 08:32 AM
    Hello Everybody,

    I was scheduled to take the exam on May 1.  I feared that the exam was going to be postponed.  I contacted the IMA and was tole to log onto the Prometric Website.  There is an option to reschedule the exam for July or for the September/October window or to receive a full refund.  If you wish to reschedule, it is a simple process.  Just log onto the prometric website and follow the prompts.  Here is the link....

    If you currently have a scheduled appointment and wish to reschedule to a later date at no cost, please follow the steps below.

    1. Go to
    2. Underneath Actions, select Reschedule/Cancel

    I hope that this helps.

    Joseph McLaughlin
    Wrightsville PA
    United States

  • 5.  RE: Prometric appointment cancelled

    Posted 29 days ago

    I too was notified, but the voice mail is not changed for opening date and my exam date is after the supposed open date.  I have called and left a message twice at the center where I am supposed to take the exam and have contacted the Prometric site.  I have not yet received a response.  The exam itself has not been cancelled and so I am waiting to get a response back from somebody regarding this.  My exam date 06/03/2020. If I hear something back I will let you know.

    Nancy Woods


  • 6.  RE: Prometric appointment cancelled

    Posted 04-28-2020 08:54 AM
    I am having the same issue. I am scheduled to take my exam on May 24th. I never got a email yet from ProMetric but am assuming that my exam is canceled per the IMA website (all exams canceled through May 31st)

    I have not gotten an email from prometric and have tried to reschedule my exam to the appropriate dates but it looks like on prometrics side that there are either no exams scheduled as of right now or all of the dates/times are full.

    Someone help us!!

    Devin Dzikowicz
    Staff Accountant
    Rochester, NY
    United States

  • 7.  RE: Prometric appointment cancelled

    Posted 04-28-2020 01:32 PM
    I received another email from Prometric today stating the date of my exam which has been cancelled. 
    They also provided a link in the email for rescheduling.