Hello everyone,
I had the same problem as well as so many others. I tried emailing prometric and they were not very helpful. So I emailed IMA and they were so helpful.
Here are the steps you need to take:
Email
IMA@... or call 1-800-638-4427 and tell them you got emails from prometric cancelling your test.
Your test is not actually cancelled in the system so IMA will tell you to cancel the test and then send them an email with the cancellation confirmation asking for a new authorization number for the next three month window.
My new CMA Part I is scheduled for September and Part II for January.
I hope this helps.
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Alison Taylor
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Original Message:
Sent: 05-19-2020 07:56 PM
From: Destiny Metz
Subject: Test appointment cancelled but no next action informed
Hi Everyone. In April I had yet to schedule my testing date for May when they decided to cancel all testing for May. My area isn't as busy as most, so when I went in to schedule for June or July I was surprised to find the earliest appointment was for August, and I think those are gone now. It was like that in a 3 state area. I went on the Prometric site every morning and evening until an appointment at the end of June all of a sudden came open so I took it. I don't know what's going on with the appointments. Are they really that busy and booked? So far my June appointment has not been cancelled and is still confirmed. All I can say for those trying to set up a new appointment or reschedule, just keep checking and checking.
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Destiny Metz
Director/Manager
Colstrip MT
United States
Original Message:
Sent: 05-18-2020 10:25 PM
From: Bairen Jiang
Subject: Test appointment cancelled but no next action informed
Hi fellows,
Hope this finds you well!
Prometric team emailed me that my test appointment scheduled on 5/30/20 was cancelled due to COVID-19 on 5/13/20. But they never told me what would be the next step to reschedule regarding when and how.
Just want to check if any of you are having the same issue or you may know what to be expected in my situation.
Thanks for your time.
Bairen