Top Factors to Consider When Finalizing a Business Internet Service Provider


By Mark Metzler posted 02-08-2021 05:34 PM


The world of business has made a massive shift towards the online domain that it has become imperative to have a stable internet connection. Even if your business only relies on emails to communicate, you still need an internet service provider that can cater to your needs. 

The size of your business will determine the level of connectivity you require. Generally speaking, though, you will need to upgrade your line from a home or personal line to a business level connection. Before you finalize your business internet service provider, there are a couple of factors to take into account.

Reliability is key

Having a reliable internet connection is one of the key factors to consider when selecting an internet service provider. As more and more business moves towards the online domain, so do meetings as well. You do not want to be in a Zoom, Teams, or Skype meeting and suddenly lose your connection. 

It sends the wrong message. Fiber business internet is what you need to be looking at, as fiber provides some of the most stable internet connections. Not all-fiber networks are equally yoked either. 

Logix Fiber networks provide stable and reliable business fiber. Their network is symmetrical with scalable speeds of up to 10 Gbps. As your business grows, so does your internet package. Their network uptime is probably one of the best in the business, meaning that your chances of losing a connection are virtually zero. 

Service level agreement

When you choose your internet service provider, you want to know that they have your back when things do not work out as they should. The service level agreement is a contractual agreement that provides a guarantee of service. 

The SLA should include guarantees on aspects like uptime, latency, packet loss, and response time. If you run into a problem, the last thing you want is to wait for someone to get back to you. The SLA will keep the service provider on their toes, lest they stand the change of contract breach. 

Customer support

Getting a response from your ISP is one thing. The customer support you receive, on the other hand, is something completely different. Some companies do not offer 24/7 customer support, so choosing one that will give you peace of mind is crucial. 

You do not want to wait for hours for someone to get back to you on a technical issue. If you want personal assistance, you best do your research on the type of support your future ISP will provide. 

Bandwidth availability

If you are not that tech-savvy and do not know how much bandwidth you are going to need, then you could consult a bandwidth requirement chart. This will give you a good idea of what is needed. 

Once you have determined your needs, you need to choose an ISP that can deliver on the speeds you are looking for. You should rather opt for the ISP that can exceed your requirements because then you know that they will handle your business growth as well. 

Data caps

Although most ISPs offer uncapped bandwidth, you need to be aware of whether your service provider throttles your connection or places a cap on your use. If your business is heavy on data, you should read the fine print and be sure that there will be no cap on your usage. 

On the other hand, if you know what your average use a month is, you could save some money and opt for a throttled plan. All you need to ensure is that you can upgrade at any time, should you hit a data-hungry month.